Terms of Service

Last updated: 9 May 2026

These terms set out the agreement between you and North Coast Catering ("we", "us", "our") when you use our website, book an event with us, or place an order with us. By creating an account, placing an order, or confirming a booking, you agree to these terms.

Your rights under the Australian Consumer Law are not excluded, restricted, or modified by these terms.

1. Who we are

2. Using our website

You must be at least 18 years old to create an account, place an order, or confirm a booking. When you give us information (your name, email, event details, delivery address, and so on), it must be accurate and up to date.

If you create an account, you are responsible for keeping your password confidential and for everything that happens through your account. Let us know as soon as possible if you think someone else has accessed it.

You must not use our site to do anything unlawful, to disrupt it, to scrape it, or to try to bypass its security. We may suspend or close accounts we believe are being misused.

3. Bookings (events)

A "booking" covers our event catering - weddings, corporate gatherings, food van catering, socials and parties, and similar. Booking moves through the following stages:

  • Inquiry: you submit a booking request with your event details. This is not yet a confirmed booking.
  • Quoted: we respond with pricing and availability based on your details.
  • Confirmed: the booking is locked in once you accept the quote and the deposit is paid.
  • Completed: the event has been catered and final payment has been made.

A booking is not secured until we confirm it in writing and we have received the deposit. Dates can be held briefly on request, but we don't guarantee availability until both steps are done.

Deposits and final payment

A non-refundable deposit of 10% is required to confirm a booking. The deposit goes toward the total cost of the event.

The balance is due 14 days before the event date, unless we agree otherwise in writing.

Changes to a confirmed booking

Guest counts, menu selections, and event details can be adjusted up to 14 days before the event, subject to availability. Changes inside that window may not be possible, or may attract additional charges - we'll tell you before confirming any change.

Cancellation by you

Deposits are non-refundable in all cases as our planning and purchasing begin straight away. Beyond that, the following applies to the balance:

  • More than 60 days before the event: balance refunded in full.
  • Between 30 and 60 days before the event: 80% of the balance refunded.
  • Between 14 and 30 days before the event: 30% of the balance refunded.
  • Inside 14 days of the event: no refund; balance retained.

For full detail, see our Refund Policy.

Cancellation by us

In rare cases we may need to cancel or reschedule a booking - for example, if we can't safely operate due to a force-majeure event (see section 12). If we cancel, we'll refund any amounts you've paid beyond the deposit, and we'll do our best to help you find another option.

4. Orders (pickup and delivery)

"Orders" are standalone food orders placed through the online ordering system, as distinct from full event bookings. Orders move through these stages:

  • Pending → Confirmed → Preparing → Ready → Delivered / Completed

We may decline or cancel an order if we can't fulfil it (for example, insufficient lead time, stock, or capacity). If we cancel, we refund any payment made for that order in full.

Lead time and rush orders

Orders placed with less than our standard lead time may incur a rush surcharge, which will be shown at checkout before you pay. Some orders inside our minimum lead time may not be possible at all.

Pickup

If you select pickup, you're responsible for collecting the order at the scheduled time from our nominated pickup location. Food safety is your responsibility from the moment you collect the order.

Delivery

If you select delivery, please provide an accurate and complete address and be available to receive the order at the scheduled window. If you're not available and we're unable to complete the delivery, we may need to charge for a re-delivery, or the order may be forfeited.

Our delivery area is limited. If we can't deliver to your address, we'll let you know before accepting the order.

5. Pricing, taxes, and payment

All prices are in Australian dollars (AUD). Prices displayed on the site include GST (10%) unless stated otherwise. We may update prices, menus, and packages at any time; changes take effect from the time they are published and do not apply retrospectively to bookings or orders we've already confirmed.

Payments are processed by Stripe. Your card details are entered directly into Stripe's secure payment form and never touch our servers. If a payment fails, your booking or order will not be confirmed until payment is successfully received.

Invoices are issued electronically (PDF by email). If you need a correction to an invoice, let us know within 7 days of receiving it.

6. Allergens and dietary requirements

Please tell us about any allergies, intolerances, or dietary requirements when you book or order. We take allergen management seriously and will do our best to accommodate your needs, but our kitchen handles all major allergens (including gluten, dairy, eggs, nuts, seafood, and soy), and we cannot guarantee that any dish is completely free from trace amounts.

If you or a guest has a severe or life-threatening allergy, please contact us directly to discuss before booking or ordering. We'd rather have the conversation than get it wrong.

Dietary tags shown on the menu (such as GF, DF, V, VG) indicate the intended preparation of the dish, not a guarantee of trace-free preparation.

7. Our responsibilities

We'll supply the catering services described in your confirmed booking or order with reasonable care and skill, and in line with Australian food safety standards. If something goes wrong, tell us as soon as you can - we want the chance to put it right.

8. Your responsibilities

  • Give us accurate information (contact details, address, guest count, dietary needs, venue access)
  • Pay the deposit and balance on time
  • Provide reasonable access to the venue, including parking, setup space, and power/water where needed for the service we've agreed
  • Treat our staff respectfully - we reserve the right to leave a site where staff safety is at risk

9. Intellectual property

All content on our website - including text, photos, menus, recipes, branding, and layout - is owned by us or used with permission. You may view, download, and print the content for your own personal, non-commercial use. You may not copy, republish, or use it for any other purpose without our written permission.

10. Liability and Australian Consumer Law

Our services come with guarantees that can't be excluded under the Australian Consumer Law (ACL). Nothing in these terms excludes, restricts, or modifies those guarantees.

To the extent permitted by law and subject to the ACL, our liability for any loss or damage in connection with our services is limited to, at our option: re-supplying the services; or refunding the amount you paid for the services in question.

We are not liable for indirect or consequential loss (such as lost profits or loss of opportunity), except where that liability cannot be excluded under law.

11. Insurance

We hold public liability insurance appropriate for a catering business. If you need confirmation of our insurance for a venue or organiser, contact us and we'll provide it.

12. Force majeure

We aren't liable for failing to supply services when the failure is caused by events beyond our reasonable control - for example, extreme weather, bushfires, floods, pandemics, public health directions, power or utility failures, or supply-chain disruption. If a force-majeure event affects a confirmed booking or order, we'll contact you as soon as practicable to discuss rescheduling or refunds.

13. Governing law and disputes

These terms are governed by the laws of Tasmania, Australia. If you have a complaint or dispute, please contact us first at contact@northcoastcatering.com.au so we can try to resolve it directly. If we can't resolve it together, the courts of Tasmania have jurisdiction, and your statutory rights (including those under the Australian Consumer Law) remain available to you.

14. Privacy

Our handling of your personal information is described in our Privacy Policy.

15. Changes to these terms

We may update these terms from time to time. When we do, we'll update the "Last updated" date at the top. Changes take effect from the time they're published and apply to bookings and orders placed from that point onwards. Bookings already confirmed are governed by the terms that applied at the time of confirmation.

16. Contact

Questions about these terms, a booking, or an order?